Our Services

Ensuring Customer Success and Creating Customers for Life

Customer success is a core value at Host Analytics. We focus on you, the customer, ensuring you get what you need throughout your journey with us. It starts with a successful deployment, and continues with ongoing training, support and continual engagement with Host Analytics and our customer community. At the heart of this are our dedicated Customer Success Managers, whose charter is to ensure that every customer has everything they need to be successful with Host Analytics for the long term.

Host Analytics Implementation Services are delivered through the expertise of our certified professional services consultants and partners. Our consultants and partners are Finance and EPM experts who apply their expertise and industry best practices into every project. The rigorous process followed by our services team, and partners, is designed to deliver a solution that delivers on your requirements, promotes broad adoption, and meets your business objectives.

Implementation Service Benefits

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Successful implementation

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Achievement of business objectives

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Rapid and broad user adoption

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Maximize return on investment

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Low cost of ownership

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Rapid time to benefit

Our Customer Support team provides global, 24×7 business and technical support for our customers. From actively monitoring your application, to web, phone, and chat support, our team is there to ensure you get the most out of your investment in Host Analytics. Our team of finance experts are ready to troubleshoot and respond quickly to any issues that you may encounter. And through our online Customer Community, you can connect with other customers to share best practices, tips and tricks and submit enhancement requests.

Support Service Benefits

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High availability and optimal performance

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Support from Finance experts

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Rapid resolution of issues

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Maximize return on investment

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Adoption of best practices

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Support for changing business needs

At Host Analytics we don’t simply provide training then hope for the best. Because every customer is unique, we endeavor to understand your team’s specific needs and objectives then build Tailored Training Plans (TTPs) to meet them and partner with you to monitor and drive timely successful completion.

Training Service Benefits

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Tailored Training Plans for:
• Implementation
• First 12 months
• New Admin/Power User
• Any unique individual or team need

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Help you train your end users:
• Customizable training materials
• Admin access to our learning portal
• Over 100 courses on EPM Academy