Host Analytics Customers Praise SaaS, Services and Support

6/30/2010 12:00:00 AM

Mid-Sized to Large Enterprise Customers Find SaaS CPM a Key Success Factor in Liberating IT Resources and Building Confidence into Decisions

Media Contact
Tami Casey
Kulesa Faul for Host Analytics
(650) 340-1984
tami@kulesafaul.com


REDWOOD CITY, Calif. – June 30, 2010 - Host Analytics, the leading provider of on demand
corporate performance management (CPM) solutions, today announced that
the company’s active user base has exceeded the 10,000 paid customer mark. The
growing customer community spans industries such as consumer packaged goods,
manufacturing, retail and healthcare, but is united in standardization on the world’s first
and most widely adopted SaaS CPM solution – the Host Analytics Decision Platform™.

Customers are reaping business benefits from the proven CPM solution delivered on
demand – cost savings, flexibility, ease-of-use and fast ROI – and deriving further value
from custom services, dedicated support and unique knowledge sharing opportunities
via an active online user community. Host Analytics also offers full product support and
services to personalize the experience for new customers transitioning from Excel
spreadsheets, homegrown solutions or legacy enterprise CPM solutions.

“We have built our business over the last decade with a focus on serving customer
needs,” explained Jim Eberlin, founder and chief customer officer of Host Analytics.
“CPM is a fast-growing market, but the core of our success, and our company, remains
the customer. We operate on customer-driven values that are reflected in an online
community where executives share experiences and learn from their peers.”

Host Analytics customers benefit from:
• Access to 24x7x365 support (online, phone, professional services)
• Online community support and peer interaction in a closed environment
• Decisions backed by accurate, timely data
• SaaS delivery that eliminates software and hardware support and maintenance

According to Neil Chandler, Research Director for Gartner Research, “SaaS momentum
is impacting the CPM market, as increasingly, mid-size to large enterprise organizations
are drawn by the proven benefits of SaaS. However, because they may be transitioning
off traditional vendor on-premise suites, they need the reassurance that support and
services won’t suffer. SaaS vendors in this space who cultivate their customer strategy
will be the winners.”

The Three “S’s” – SaaS, Services and Support

Beyond the benefits SaaS offers – from cost and ease of use to scalability – Host
Analytics customers point out that response time and product information from a
knowledgeable support organization are equally critical to success. Host Analytics is
committed to superior support and services, and regularly invites customers to rate its
own performance as a partner.

“As a smaller organization, we feel like we have an enterprise application that is worthy
of a company three times our size. Most any on-premise application would require some
investment of time or effort on the part of our organization, from either IT or finance to
perform a simple upgrade or enhancement. With our SaaS Host Analytics environment,
upgrades are transparent.”
- Sean Finneran, Financial Systems Manager, Sea Island Co.

“One of the best benefits of SaaS for us is that we are always using the most current
application with the best performance. This also saves time if we have a technical
question - everyone is using the same release, so time is not spent searching an older
release to see if the question has already been addressed.”
- Diane Seers, Manager of Internal Reporting & Treasury, Continental Commercial
Products, LLC

“Once Transplace made the decision to utilize Host Analytics, the implementation,
including training, was completed in a time period shorter than was originally promised,
and shorter than other alternatives that were explored. Transplace users began
forecasting and budgeting with no capital outlay to purchase, install, and maintain
computer hardware.”
- Ken Crawford, Vice President of Finance, Transplace, LLC

Host Analytics delivers its decision platform as a suite of on-demand CPM solutions that
help executives drive fact-based decisions throughout their organizations, putting rigor
into financial processes such as planning and budgeting, scorecarding and financial
consolidation and reporting. Founded in 2000, Host Analytics serves the enterprise,
large and midsize company and public sector markets.

Useful resources:
Customer case studies - http://www.hostanalytics.com/Customers/Customer-case-studies.aspx
Customer support information - http://www.hostanalytics.com/Contact/support.aspx
Customer resource library - http://www.hostanalytics.com/Resources2/Resources.aspx

About Host Analytics

The Host Analytics Decision Platform™ reveals the full implications of decisions - both
risk and reward. As the industry’s first on-demand corporate performance management
(CPM) suite, Host Analytics improves budgeting, forecasting, financial consolidations,
dashboarding, scorecarding, reporting and analysis to drive fact-based decisions for all
executives. Host Analytics serves midsize to large customer organizations including JP
Morgan Chase, Procter & Gamble, Otis Spunkmeyer, Pitney Bowes and Red Roof Inn.
Founded in 2000, Host Analytics was named among JMP Securities' Hot 100: The Best
Privately Held Software Companies and the AlwaysOn OnDemand 100.

For additional information, visit http://www.hostanalytics.com/ or join the conversation at
www.twitter.com/hostanalytics.